Have you ever wondered why many aspects of your desktop are not as configurable as one might expect...and do you remember Windows 3.1? Once upon a time, long ago, we were unofficial IT support for the accident-prone switchboard operator at a medical Royal College. One afternoon the luckless lady asked for help with her screen. … Continue reading Support in the dark
Pattern recognition algorithms are getting really good... one piece of [anecdotal] evidence for this is the increasing difficulty for humans to interpret captchas: one of our tech spies has reported that this was the basis for an entire conversation with other IT Pros having the same problem, but its not just us...Easy does it: more … Continue reading Captcha Gotcha
Whilst setting up a new laptop recently we were fortunate enough to play with Windows 8 and Office 2013, and an interesting game it was... In creating an operating system that caters for both tablets and laptops, Microsoft might be accused of creating a multi-layered platform with a bit of this & a bit of … Continue reading Windows 8: any good?
Well, it might seem to be cost effective, but before you commit to outsourcing IT support for third party software to a global consultancy, you may want to consider the real costs involved. Outsourcing: The Promise of Support In addition to the core requirements, your prospective global support consultancy offers the following services or features: … Continue reading Outsourcing: the Cost-Effective Support Model?
Too much research in several fields whilst working full-pelt on unrelated projects can result in duffle bag filing in your memory You don't have a chance to write anything up or put it into practice. All the stuff you've learned, no, semi-absorbed is interesting & exciting, but you don't have time to consolidate your new knowledge … Continue reading Duffle Bag Filing
No, really, how hard can it be to update a single web page? Recently we were tasked with updating a CMS website -- this legacy site has a fairly old WYSIWIG editing front-end -- no biggie you may think. The non-techie stakeholders could not understand the hold up, and frankly there shouldn't have been any … Continue reading How hard can it be?
We read this old blog by Scott Hanselman recently and it really rang true. I'm a phoney. Are you? discusses the inadequacies we all feel at work -- the suspicion that someone will finally see through us and expose us for the fraud we believe ourselves to be. This is the Imposter Syndrome: "Despite external … Continue reading I’m a phoney too…
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