My previous post Test Driving a New Course introduced Managing Customer Engagement with Microsoft Dynamics 365 from Microsoft Learning. Here I discuss my journey traversing the remainder of the course. Managing Customer Engagement focused on the capabilities of the Sales and Customer Service modules of Dynamics 365 and briefly discussed Field Service, particularly in the … Continue reading Course Results
Tag: Dynamics CRM
Activating my 30-day trial was a reasonably stress-free experience, despite a brief connection glitch. There are a number of different paths over the interweb to reach the setup screen, but a quick search will find what you need. Dynamics is very sales-orientated so only this module is initially selected to activate, but selecting the complete … Continue reading 365 Go…
My investigation into Dynamics 365 is already exciting. This product has a sleek UI converging across all the MS Office products, closely resembling OneDrive and Office 365 -- no surprise there -- and newer versions of Office on the desktop. It looks a lot like LightSwitch too. At the moment, I'm absorbing training videos from … Continue reading 365 Investigation
Continuing from the previous post, looking at my past experience it would seem that FMPro would be an ideal fit to meet my needs for a single user CRM on the desktop. Overall, FileMaker is the best rapid application development tool I've used to date, and has always been a great developer experience. One bugbear: … Continue reading …and a new beginning
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