My previous post Test Driving a New Course introduced Managing Customer Engagement with Microsoft Dynamics 365 from Microsoft Learning. Here I discuss my journey traversing the remainder of the course. Managing Customer Engagement focused on the capabilities of the Sales and Customer Service modules of Dynamics 365 and briefly discussed Field Service, particularly in the … Continue reading Course Results
The publication of the recent report by the UK's Royal Academy of Engineering and PETRAS on the internet of things (IoT) is timely in the context of the ongoing furore surrounding tech giants collecting, and indeed farming1, our data. The Royal Academy of Engineering and PETRAS report follows on from the Blackett review -- four years ago … Continue reading IoT and that…a new etiquette?