Course Results

My previous post Test Driving a New Course introduced Managing Customer Engagement with Microsoft Dynamics 365 from Microsoft Learning. Here I discuss my journey traversing the remainder of the course. Managing Customer Engagement focused on the capabilities of the Sales and Customer Service modules of Dynamics 365 and briefly discussed Field Service, particularly in the … Continue reading Course Results

Test driving a new course

or: Decoding MS-Speak It seems that the fairly recent change in targeted audience for Dynamics 365 has prompted Microsoft to develop a free online course. Managing Customer Engagement with Microsoft Dynamics 365 from Microsoft Learning is weighted towards sales, which admittedly isn't really my bag, but the course content seems to be well thought out … Continue reading Test driving a new course