Course Results

My previous post Test Driving a New Course introduced Managing Customer Engagement with Microsoft Dynamics 365 from Microsoft Learning. Here I discuss my journey traversing the remainder of the course. Managing Customer Engagement focused on the capabilities of the Sales and Customer Service modules of Dynamics 365 and briefly discussed Field Service, particularly in the … Continue reading Course Results

Test driving a new course

or: Decoding MS-Speak It seems that the fairly recent change in targeted audience for Dynamics 365 has prompted Microsoft to develop a free online course. Managing Customer Engagement with Microsoft Dynamics 365 from Microsoft Learning is weighted towards sales, which admittedly isn't really my bag, but the course content seems to be well thought out … Continue reading Test driving a new course

Getting Dynamic with Dynamics

Using my first Dynamics trial simply as an open-ended exercise in exploration, quite a few things are worth noting before getting into customising the solution to meet your needs. What you can see Playing with the dummy data and adding your own allows you to appreciate the work that has gone into the development of … Continue reading Getting Dynamic with Dynamics

365 Investigation

My investigation into Dynamics 365 is already exciting. This product has a sleek UI converging across all the MS Office products, closely resembling OneDrive and Office 365 -- no surprise there -- and newer versions of Office on the desktop. It looks a lot like LightSwitch too.   At the moment, I'm absorbing training videos from … Continue reading 365 Investigation